Alexa Is Connected To The Wrong Wifi Network
This may sound funny. But sometimes its exactly the case.
Both the Alexa app and your Echo device should be connected to the same WiFi network.
If your phone automatically connects to a different WiFi, then its probably the issue
Solution: Good thing this is a pretty simple issue. And the solution is just as easy.
Heres how you do it:
Make sure that its connected to the right WiFi network this time.
Setting Up A Brand New Echo
If youve just received a new Echo, the first thing youll want to do is hook it up to your Wi-Fi connection so you can start enjoying it. If youd like to purchase one, theyre available on
Amazon Echo completely relies on the Internet to work properly so expect your Internet connection or your WiFi to be a place to look if your Echo doesnt work properly.
Before you get started, make sure your Echo is plugged in. It may not be fully charged, and you do not want it to die during the setup process. Wait until the light ring on the top of the Echo turns orange before proceeding.
Given that its one of the more common issues, confirming that the device is fully connected to a power source is near the top of the troubleshooting list.
Next, go through the steps to connect to WiFi and troubleshoot connectivity problems:
How Do I Connect My Echo Dot To Wi
When you set up your Echo Dot, connecting to Wi-Fi is part of the process. After that, your Echo Dot will remember your Wi-Fi network details and connect automatically as long as the Wi-Fi network is available. If youve changed your network, youll need to connect your Echo Dot to Wi-Fi again.
Heres how to connect an Echo Dot to Wi-Fi:
Open the Alexa app.
When the Echo Dot light is orange, tap YES.
Open your Phones Wi-Fi settings, and select the Wi-Fi network that looks like Amazon-xxx.
Return to the Alexa app, and wait for it to discover your local Wi-Fi networks.
Tap the Wi-Fi network you want your Dot to use.
Wait for the Dot to connect.
If youve never used this Wi-Fi network with Amazon before, you will need to enter the Wi-Fi password, and you will have the option to store the information with Amazon for the future.
Your Echo Dot is now connected to Wi-Fi, tap CONTINUE to finish.
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How To Connect Alexa To A New Wifi Network With The App
To connect Alexa to a new WiFi network, open the Alexa app and tap Devices. Then select Echo & Alexa and choose the Alexa device you want to connect to a new WiFi network. Finally, tap Change next to WiFi Network and enter the WiFi password for that network.
Note: There are a lot of fake Alexa apps, so make sure you download the Alexa app from AMZN Mobile LLC.
Note: If you dont remember the devices name, you can ask, Alexa, what is your device name.
Move The Amazon Echo Away From Wi
Imagine an invisible line between your Amazon Echo and your router, taking note of everything that it crosses. If the connection goes through a wall, it may be worth positioning the router or the Amazon Echo to avoid it, as the wall may be interfering with the signal.
Likewise, if there are any metal objects or Wi-Fi-enabled devices in the way, move them out of the way or position your Echo and router around them. These also can mess up your connection and make it spotty.
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How To Connect An Amazon Echo And Alexa To A Wi
Connecting both an Amazon Echo and Alexa to Wi-Fi is easy. Alexa is simply the name of the Echo’s voice-based service. As such, when you connect your Echo to the internet, Alexa comes along for the ride.
To connect an Echo to Wi-Fi, you have to download the Amazon Alexa app for Android or iOS. This is because the Echo is a speaker, so it requires the assistance of an external device to connect to the internet.
Go ahead and download the app. Once it’s on your device, plug the Amazon Echo into a power outlet. It should start blinking orange, and Alexa will begin telling you to download the app. Fortunately, you’re already one step ahead.
Open up your app, then tap More at the bottom right. Select Add Device, then Amazon Echo. Finally, tap Echo, Echo Dot, Echo Plus and more.
The app will ask if your device is blinking orange. Select yes, then follow the instructions to connect.
How To Change Alexa Wi
- Open the Alexa app for Android, iPhone, or iPad.
- Tap the Devices tab towards the bottom of the screen.
- At the top of the next screen, tap Echo & Alexa, then find your device on the list that appears.
- Within a device page, tap the gear icon in the upper-right.
- Tap the word Change to the right of the devices Wi-Fi Network listing.
- Follow prompts to put your device into pairing mode. The exact method varies from product to product.
- A list of local Wi-Fi networks will appear. Select your home network, then enter your password. That should hook up Alexa to Wi-Fi and the internet.
- If Alexa is not connecting to the internet, our Alexa troubleshooting guide may help.
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The Echosdevice Settings Were Reset
Your WiFi connections all good? If it is, check your Echos device settings.
They may have been reset so Alexa cant connect to the WiFi.
Maybe someone in your family accidentally played with the settings. Or factory reset your Echo device.
Alexas firmware update could have also failed.
Solution: Whatever the reason for the settings to get rest, its simple to fix. Alexa will be reconnected to the internet in a flash.
Just follow these steps:
The Echo Device Is Too Far From The Wifi Router
Its possible that your device might be out of range from your router.
If its too far away, then Alexa wont be able to detect the connection.
Remember, your Echo device runs on Bluetooth. And it needs around 30 feet between the WiFi to work.
Moving your Echo device to a different location is the usual suspect. So if you want to do some rearranging, make sure that its still within your WiFis range.
Solution: To see if this is the cause, follow these steps:
Alexa should be able to detect the internet connection. And connect automatically to the WiFi.
If not, follow the reconnection steps mentioned above.
Note: You can also use a WiFi extender if moving your Echo or router isnt an option. This handy device widens your WiFis range. So Alexa can detect it from farther away.
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Does Amazon Offer A Warranty For Echo Devices
Assuming that there is something wrong with your Echo device, Amazon does offer a one-year limited warranty. If youre still within the one-year warranty period you can visit this website for more information on filing a claim.
As long as your Echo wasnt a refurbished model and it doesnt have any physical damage, filing a claim for a replacement device shouldnt be an issue.
How To Connect Alexa To Wifi With The App
If you’re setting up a new device, like the , you can use the Alexa app to connect it to WiFi.
2. Sign in to your account, if needed.
3. Select Devices in the bottom toolbar.
4. Tap Echo and Alexa.
5. Select the device you want to connect to.
6. Next to Wifi Network, select Change, then choose your network and enter your WiFi password.
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Connect Alexa To Wifi
After setting up your Echo device, Alexa will guide you on what to do next. Just follow the instructions that will appear on the app.
Heres whats going to happen:
The Alexa app will then connect your Amazon Echo to your WiFi. It will display a success message once done.
Your Echo device now has internet access. Time to enjoy Alexas cool features.
But what if I dont want to download the Alexa app?
Apps arent your thing? You can also connect Alexa to WiFi without downloading the Alexa app. Its almost the same process but with a few extras. These are the steps:
And thats it. You just connected Alexa to the internet without downloading the app.
Why Wont My Alexa Connect To Spotify
There is no definitive fix for the errors, but a good start to troubleshooting the problem is to reboot the speaker. Then unlink your Spotify account and sign in again. To unlink Spotify, open the Amazon Alexa app and go to Settings > Music > Spotify. Tap Disable Skill and confirm by tapping Disable.
Why Won’t Factory Reset Work
As Amazon updates its devices and develops better software, the company needs to maintain its customer support.
The more new devices and software Amazon has to offer maintenance for, the less there is to go around for older devices like the first-generation Echo.
So, if you’ve moved to a new home or installed a different internet provider in your home, reconnecting the device won’t be as easy as connecting a newer model.
It won’t matter if you unplug and plug your device back in or factory reset it, your first-generation Echo device won’t connect to the Wi-Fi.
That’s because there isn’t enough developer support to update the software used in the first-generation model, and your device is no longer supported.
The bad news is that it will always be a little harder for you to reconnect your device to a Wi-Fi network.
But you can still use a workaround to fix the problem, but that takes a bit of work.
Six Things To Try To Fix An Amazon Echo That Has No Internet Connection
ByJim Martin, Editor| 03 Nov 2020
Alexa is Amazons digital assistant and whether you love her or loathe her, she is undoubtedly part of your household and called upon whenever you want to listen to music, get a weather forecast or turn on the kitchen lights.
For the most part Amazon Echo speakers and smart displays are trouble-free if you discount all the times Alexa responds to your question with Hmm. I dont know that one.
If shes refusing to answer anything and complaining that she cant connect to Wi-Fi, heres what to do to try and fix the situation.
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Using Amazon Echo When Traveling Is Easy With Connectify Hotspot
The Connectify Hotspot software app allows you to . This comes in handy when you are trying to avoid silly hotel wifi charges that gouge you for every single device. It also works great when you want to connect Amazon Echo to WiFi.
You can use your Connectify Hotspot as a middleman for the Amazon Echo. The first time you use Echo with your Connectify Hotspot you will have to set it up manually. But, every time after that, all you need to do is open up your laptop and turn on your Connectify Hotspot, your Amazon Echo will recognize the Connectify connection from its last connection.
The Connectify Hotspot makes your Amazon Echo plug and play, even if you are staying a different hotel every night.
Connecting An Echo To Public Wi
Most public Wi-Fi networks still have passwords, so if you are provided a password, you can connect to the Wi-Fi network in the Alexa app normally. However, many Wi-Fi networks use a captive portal rather than a regular Wi-Fi password.
A captive portal is a web browser that will automatically open on your phone, tablet, or computer the first time you use the public network. You have probably seen a captive portal when using the Wi-Fi at a coffee shop, hotel, or other public place. It often requires a password, room number and/or acceptance of terms and conditions.
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