Check Your Internet Connection
Sometimes Alexa doesnt have any problems connecting to your router, but the connection from the router to your ISP is down. As such, before you start tweaking settings and pressing buttons on your Alexa device, do a quick double-check that your internet connection isnt down.
You can do this by grabbing any other device that’s connected to the network and opening a web browser or using an online service. If you can’t get an internet connection from your other device, the issue is highly likely to do with your network or internet connection as a whole.
How Do I Install Alexa On Windows Pc
Get Amazon Alexa on any PC with Windows 10 Get Amazon Alexa for Windows 10 here. Run the .exe file and the Amazon Alexa app will be installed. Optional: You may need to change the system language to United States. Go to the Start menu and under Recently added you will find Alexa. Launch the app and follow the on-screen instructions.
Using The Alexa App To Rejoin Your Network Or Connect To A New Network
Most smart home devices can be described as ‘set-it-and-forget-it’, where you install something once, connect it to your Wi-Fi network, and leave it to work happily until you one day decide to replace or upgrade it.
But sometimes things go wrong and your devices fail to connect to your Wi-Fi router. Perhaps you have moved the device out of range and it can’t get a signal, or maybe you have installed a new router, created a new network, moved house, or taken a device to a holiday home.
Here, we will explain how to reconnect an to your Wi-Fi network without having to perform a factory reset.
First, if your Echo smart speaker can’t connect to the Wi-Fi network, its light should turn orange. If you see this, open the Alexa smartphone app, and follow these instructions:
Now scroll down until you find the Echo device you want to reconnect. Even if the device is offline, the Alexa app will still show its Wi-Fi settings and the name of the network it is trying to connect to in your space. Tap on the word Change to the right of Wi-Fi Network.
Reconnecting an Amazon Echo to a Wi-Fi networkGearBrain
Echo Dot – Smart speaker with Alexa – Charcoal
Alexa will speak again to confirm the Echo has successfully connected to the network, and that’s it. Your Amazon Echo is now reconnected.
How to reconnect Echo Show and Spot to Wi-Fi network
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What You Must Do First For How To Reset Echo Spot Wifi
Note that you can reset WiFi on the Spot whether or not it successfully connects to a network currently. However, the speaker must be up and running before you start.
Also, the network you choose must have internet access. Why? Because the speaker will not function on many limited access or closed wireless networks. It must be able to talk to the Amazon Alexa servers through your connection to operate correctly.
Check The Light Status On Your Echo Device
Before you go about resetting your device it’s important to understand what the lights mean on your Amazon Echo speaker. The different lights on the speaker are how it communicates its status to you. This is not always covered when you’re thinking about how to set up Alexa, so you may be a little misty on it.
Yellow: If its pulsing a short burst of yellow that means you have notifications. You can say Alexa, what are my notifications? to get things moving again.
Cyan on blue: A cyan spotlight rotating around a darker blue light ring means that Alexa is listening. You can find out how to stop Alexa from listening, but it’s good to know that as Alexa processes your request the light ring glimmers briefly.
Red: This color shows when the microphone on/off button is pressed to disconnect it and means Alexa is not listening. If you press if again you can enable your microphone.
Spinning Cyan on blue: A continuous slowly spinning light that shows cyan on blue means that the speaker is stating up. If you havent already set up the device before it will then turn orange, ready for set up.
Orange: The Echo is in set up mode and attempting to connect to WiFi.
Purple: When setting up your Echo, purple will show if there are WiFi issues. If that is the case it’s worth reading out feature on How to Make WiFi Faster before you go about resetting Alexa.
White: When you adjust the devices volume, white lights will appear to show the volume levels.
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Echo Dot Or Other Device Not Working Try These Tips
Scott Orgera is a former Lifewire writer covering tech since 2007. He has 25+ years’ experience as a programmer and QA leader, and holds several Microsoft certifications including MCSE, MCP+I, and MOUS. He is also A+ certified.
It’s not always clear why Alexa won’t connect to Wi-Fi. Sometimes the router or modem needs a restart other times it’s the Wi-Fi signal is being blocked by a physical object. These troubleshooting tips can help you get your Echo Dot or Alexa-enabled devices back online and taking your commands.
How To Reset Echo And Echo Dot
The original Echo and Echo Dot models are straightforward to reset.
- Locate a small hole near the base of the product. This is the Reset button.
- Take a paper clip, SIM tool, or something similar, and hold the Reset button with it until the Echos light ring turns orange, then blue.
- Once the light ring has turned off and on, it should be orange, which means its now in setup mode.
- Thats it youve reset. If you want to add the Echo back to your network , open the Alexa app and follow the steps to connect it to a Wi-Fi network and register it to your Amazon account.
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How To Connect Alexa To A New Wifi Network Without The App
To connect Alexa to a new WiFi network without the app, go to and sign in. Then click Settings > Set up a new device and select your device. Next, put your device in pairing mode and connect to its WiFi network. Finally, choose your new network and enter your password.
Note: If you dont see your devices light ring turn orange, select Dont see the orange light ring? Then you will see which button you have to push on your device. In most cases, you will need to press and hold the action button with the dot in the middle on the top of your Echo device.
Change Wifi On Your Alexa Device
The last and final step is mostly just waiting. Waiting for Alexa to find your new WiFi network. Once Alexa is able to locate your WiFi network, simply click on your new WiFi and thats it!
Heres how its done:
But what if Alexa doesnt recognize your new WiFi? Or Alexa says you used the wrong password but youre 100% sure Alexas wrong?
There are a few reasons why Alexa is acting up. Below, Ill guide you through what you can do when this happens.
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How Do I Reset My Echo
- Locate a small hole near the base of the device. This is the reset button.
- Next, grab a paperclip, shaping tool, or something similar and hold the reset button until the Echo light ring turns orange and then blue.
- After turning the light ring off and on, it should be orange, which means you’re in setup mode.
- Voila, now you’ve rebooted it. If you want to add it back to your network
Uninstall And Reinstall The Alexa App
If theres something wrong with the Alexa App and thats what is causing the unresponsiveness, you can simply uninstall the Alexa App and reinstall it from the Play Store if you own an Android phone and the App Store if you own an iPhone.
You can uninstall the App from the Apps section in Settings, or by tapping and holding the app on your home screen, depending on your smartphones operating system.
Reinstalling a fresh version of the app from its package will ensure that nothing that was corrupted in the earlier install remains in the fresh install residually.
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Other Possible Fixes For Echo Connection Problems
If your Echo is not connected to the internet or not connecting to WiFI. The WiFi connection is between your Echo and your modem or router, while the Internet connection is between the modem and the Internet.
Follow these steps in order until it has reconnected.
Reset 2nd Generation Manually
Those of you using the second-gen Echo or Dot will follow a slightly different method.
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Get Organized With Alexa
1. Get reminders from your daily calendar with Alexa
Aside from the best Alexa skills, there are many handy things you can do. Link your calendar to the Alexa app and you can ask Alexa to update you on your schedule. Just say Alexa, whats on my calendar for today?
You can also ask Alexa to send you reminders, such as sending a birthday card on a certain day or remembering the time you booked the dentist.
2. Set up a Routine in the Alexa app.
You can set up your Echo device so that when you say Alexa, start my workday a series of actions happen. This could be a certain radio station playing at a certain time, a news bulletin starting and your office lights turning on .
This comes in particularly useful if youre working from home as you can set alerts as to when you want to take a break and relax on the sofa. And we definitely recommend doing that.
A Reset Can Get Your Smart Plug Working Again
- Shoreline Community College
- Press and hold the button on the plug until the LED turns red.
- Wait for the LED to blink blue, indicating that the plug has been reset.
- Open your Alexa app, tap Devices> +> Add Device> Plug> Amazon, then follow the on-screen instructions.
This article explains how to reset an Amazon Smart Plug.
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How To Reset An Echo Speaker From The Alexa App
1. Open the Alexa app on your smartphone or tablet.
2. Press the Devices button in the lower right corner.
3. Select Echo & Alexa.
4. Select the Echo or Alexa device you wish to reset.
5. Locate the line that says Device is Registered to:” and press Deregister.
6. Confirm your selection by pressing Deregister in the window that appears.
7. Your Echo device has now been reset. To start the setup process, press and hold the Action button on the device for five seconds. The light ring will then turn orange.
8. Open the Alexa app on your smartphone or tablet to connect your device to a Wi-Fi network and register it to your Amazon account.
How Do I Reset My Alexa Back To The Factory Defaults
When all else fails, you can reset your Amazon Echo to its factory settings. It solves a lot of problems so theres a reason its a tried and true method of fixing technical problems.
The process of resetting to the factory defaults is different for the first- and second-generation Echos.
For the first-generation Echo, reset using these steps:
For the second-generation Echo, reset using the following steps:
And for third-generation Echos, reset using these steps:
If youre still having trouble connecting your Amazon Echo to wifi you can for further help.
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