Connected Guests Are Happy Guests: Tips To Optimize Hospitality Wifi
Your guests expect to connect from the moment they set foot on your property, so providing high-performance WiFi is essential to their satisfaction. No receptionist wants to face an angry traveler who cannot retrieve his or her booking record due to a poor wireless connection or whose WiFi performance was ruined by constant buffering.
We designed Zyxels award-winning WAC6303D-S and NWA1302-AC access points to meet the hospitality industrys highest standards. Following these tips will help you get the most out of your APs and deliver the optimal wireless experience to your customers.
Do You Need A Travel Router
Overall, we have found travel routers to be a benefit to our travels. They are generally easy to use once configured, and are compact and easy to travel with.
Given that many hotels only allow you to join a network using one device at a time , having a travel router makes it possible for us to use all our WiFi enabled devices at once without extra fees.
We currently use ours both at home to extend the range of our own home Internet and while traveling to extend wireless Internet connections, to login multiple devices using one password, and to add a little security while using public WiFi hotspots.
If you are planning to use public WiFI a lot while traveling, we recommend making sure you get a travel router that is compatible with a VPN service. You can see our guide to VPNs for travel if you are looking for tips on choosing a VPN provider.
What issues do you have related to using the Internet while traveling? Have you used or would you consider using a travel router? As always, wed love to hear any advice, tips, or questions you may have!
Expert Tips To Improve Your Hotel Wifi Network
In our third edition of The Chronicles of WiFi series, were slicing up your risky WiFi network and bringing joy to unsatisfied customers with expert tips on how to extend your WiFi range in a hotel from our trusted team of certified engineers.
Providing hotel WiFi can be costly, but if your hotel fails to provide a high-speed WiFi network it could have a significant impact on your hotels ratings. In fact 81% of hotel guests who work through mobile devices claimed theyve had to bare with poor WiFi signals in hotels within the last 12 months, a shocking discovery when taken into account that WiFi was voted the second most important hotel amenity, after a comfortable bed. In this day and age hotel WiFi is no longer a privilege, but a necessity and not being able to cater to your guests is just bad business.
Whats worse than bad WiFi? Trying to connect to it.Most of us have experienced the borderline mentally abusive task of attempting to connect to a weak WiFi network. Buying seemingly useless antennas, slouching in a specific corner of the room, or even the embarrassing act of having to step outside of your hotel room are all part of the war on bad WiFi.
As a hotel owner do you ever witness your guests displaying peculiar behavior or lugging around an oversized notebook. If your guests fit the criteria below, its possible you may be guilty of providing a weak WiFi network.
The More the Wearier
Navigating Obstructions and Interference
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How To Get The Most Out Of Your Routers Wi
- Put your router in a central location.
- Position your antennas up and down to get wide coverage and sideways to get vertical coverage.
- Periodically reset and update your router to keep it running efficiently.
- Make sure it has up to date technologyanything older than AC1200 Wi-Fi is old tech.
- Keep it away from electronics that can interrupt Wi-Fi signalslike Bluetooth speakers, cordless phones, or microwaves.
An old, out-of-date router can cause poor Wi-Fi performanceespecially at the edges of your network. If youve had the same router for more than five years and notice issues like your network going down frequently, its time for an upgrade. Check out our list of the best Wi-Fi 6 routers to get your network up to date.
Rules For Successful Hotel Wi
I just happen to be in a hotel with bad Wi-Fi and I thought to write up a quick How to NOT do Hotel Wi-Fi using this facility as an example. But instead, this short post turned into a 3,500 word, 12-page article. In addition to posting the entire thing here Ill also post a simple link to a PDF of the full document: Rules-for-Successful-Hotel-Wi-Fi
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Connect To Hidden Wireless Networks
This might not be as applicable in your hotel room, but if at an airport, train station or bus terminal you could find one of these that companies provide to their workers without encrypting the signal and but simply hiding the public name.
Free & Fast Hotel Wifi
Free & Fast WiFi Internet that will cover all of your connectivity needs.
We are aware that WiFi issue has risen to the top spot. It became the single most important feature of a hotel. We took special care to address this problem. We invested considerable resources. This resulted with exceptional connectivity. Wherever you go through our hotel, the Internet connection is there with you. Every room is covered by a strong WiFi signal on every floor.
We also understand that even the greatest WiFi won’t do much if the Internet connection is weak. Therefore we asked a local provider to connect our hotel with optical cable. Our complete link has capacity of 200 Mbit/s download and upload. This is more than enough even when the hotel is completely full.
Recommended Reading: Google Wifi How It Works
Time For A Different Wifi Solution
Fed up with wasting time and money on WiFi range extenders, boosters and repeaters that just dont work?
Contact us today if youre in the Bristol, Bath, Trowbridge or Chippenham area. We offer a free WiFi survey and no obligation quote for your ideal WiFi solution.
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Why Is Hotel Wifi So Terrible
Hotel Internet Is So Terrible First, hotels often do not invest in high-end hardware and Internet connectivity. The bare minimum is being met even at expensive hotels. It is due to the large number of people trying to use the Internet at the same time that this infrastructure is in a state of disrepair.
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Whiling Away Time On Airport Wi
If youre flying to your destination, you may plan on catching up on emails or posting your status on social media. Some airports offer free, time-limited Wi-Fi, but whether its secure is always an unknown.
When a Wi-Fi hotspot is unsecured, that means data you transmit or receive is unprotected. Anybody on the same network could spy on your information if they have the know-how
If you do decide to use free public Wi-Fi, be careful about the types of sites you visit. Its safest not to log in to any sites that require a password, because hackers could be using software kits to capture yours.
Avoid websites that hold any of your sensitive information, like banking or financial institutions, or transactional sites such as online retailers on which you store credit card information.
Use A Long Range Router
Even if you have a fast connection, too many electronics can often overwhelm your WiFi. A typical home is streaming video, playing games, and surfing the Internet at the same time. Luckily theres long range smart routers like the Nighthawk that promise WiFi for up to 45 devices, and houses and businesses as large as 3,000 square feet.
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Dont Hide Your Router
Routers can be disgusting looking things and your first instinct is to hide it behind your television or in a box. Resist that urge as a wide open router, clear of obstructions and with antennas pointed upwards, will perform better. Make sure the router is relatively close to where youll be using the WiFi.
Wifi Range Extenders Boosters And Repeaters
Unless you live or work in a single room, or your walls are paper-thin, youve probably tried them all. WiFi range extenders, wireless signal boosters or WiFi repeaters. However they are marketed they are all very similar. Devices that promise much in terms of improving wireless internet coverage, but often fail to deliver in real-world business or home settings.
Feel like youve already spent too much time, money and effort on wireless signal boosting devices that just arent working? Contact us for WiFi advice and support for businesses and homes in the Bristol, Bath, Trowbridge and Chippenham area.
Read on for more information about WiFi range extenders.
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How To Bypass Hotel Wifi Thottling
Sometimes the reason your hotel wi-fi is slow is not because of a poor signal.
Sometimes your hotel may be deliberately slowing down your wi-fi speed.
Take a look at this SpeedTest result from my current hotel wifi that I obtained using my laptop.
Both the download and the upload speeds have been capped at 24 Mbps.
If I test my cell phone and my laptop simultaneously both manage to get 24 Mbps speeds.
So the hotel is limiting the speed per connection.
You can bypass this type of throttling by combining multiple connections.
So if my laptop had two wifi adapters I could combine two connections and get 48 Mbps speeds.
Or you could connect using an ethernet port and wifi. The two streams could be combined to bypass the speed limit.
To do this you will need software that combines multiple internet connections. Speedify makes both desktop software for Windows or macOS and theyll also do you an app for your cell phone on Android or iPhone.
The only thing I would say is that its a bit of a dick move. The hotel in this case has restricted the internet speed to evenly share the available bandwidth among all the guests.
If you are adding multiple wifi adapters and combing them you are sort of hogging the bandwidth and being unfair to other hotel guests.
Try to read reviews and check hotel internet speeds before you book the hotel. Cheap hotels will say they provide internet access but dont have the budget to pay for high-speed internet access for all guests.
What This Wont Solve
If the hotel requires you to register or pay for premium Internet, this wont get around that. What this will do is ensure you get the best speeds possible, especially if youre paying extra for it.
If the hotel room really doesnt have a working ethernet connection, then youre also out of luck. For situations like this I also have a Wi-Fi LTE hotspot on me when traveling.
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Soho Vs Enterprise Gear
I know Im going to get in trouble with folks who are fascinated with buying the cheapest possible gear. But I have no problem stating you should be using Enterprise-class gear and NOT SoHo-class gear. Youd think this would be obvious, but many want to ignore that equipment manufacturers use different components that work better than others. Not to mention many years of coding of firmware to get the most possible out of the hardware.
In the industry there is a term, CoGS for Cost of Goods Sold. Usually in the order of 1/6th or 1/8th of the retail price of the device. So if your retail price is $1,200the CoGS might be $200. If you think of SoHo devices that retail for $120-their CoGS might be only $20 of actual hard costs for the chips, case, motherboard, installation, packaging, etc. Think for a minute the CoGS of a top-of-the-line enterprise AP is nearly double the retail price of a SoHo AP. Let that sink in for a minute.
There IS a huge difference between the capabilities RAM, CPU, antennas, and hardware quality between SoHo and Enterprise gear. That will effect the results, especially as we add more and more load to our Wireless networks.
SoHo gear is designed and tested for the market intended that of a house with a handful of Wi-Fi devices. If that is where you are putting your Wi-Fi then by all means use SoHo gear. But a hotel is NOT a home environment, and needs a much higher standard of quality.
Tips And Tricks On Fixing Slow Hotel Internet
Most of us need a reliable Internet connection to function. When you check into a hotel and find out the Internet moves at a crawl, it can drive you crazy. It makes it harder to work, harder to stream your movies and music, and harder to share all your killer trip pictures with your friends and followers.
However, there is a simple fix for slow hotel Internet speeds that also keeps your data more secure. Speedify is a next generation VPN for mobility service that also combines multiple internet connections into a single, lightning fast pipe.
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Turn Off Low Data Rates
Turn off supported data rates of 1, 2, 5.5, and 11 Mbps. Yes this will automatically not allow any 802.11b-only devices to connect. That is a good thing. I seriously doubt people who can afford a night in a hotel room still are using B-only devices. You dont want those on your network anyway they cause havoc and slow down all other devices, and require protection mechanisms to be implemented that devastate your potential data rates.
Now on to the slower OFDM rates. Ive seen good results turning off 6Mbps and 12Mbps and allowing only 18Mbps or higher. For some sites, weve moved that up to a minimum of 24Mbps and seen even better results. But be a bit careful and measure before and after changes to minimize errors and average data rates.
The more devices that communicate at faster data rates, the total net capacity youll have on your network.
What Is A Mesh Wi
If you live in a very large home or have a significant number of smart home devices, you may need more coverage than a single router can deliver.
And these days, your best bet to ensure optimal performance in such spaces is a mesh Wi-Fi system, which uses multiple smaller routers that communicate with one another wirelessly while appearing to your devices as a single network.
Some mesh wireless systems use a combination of base and satellite units, others use identical small routers and there are even some stand-alone routers that let you add satellites after the fact. Either way, they communicate with one another on a separate Wi-Fi backhaul channel and give you seamless Wi-Fi around your house or apartment. The key is to configure them correctly and set them up in the right spots to get around obstacles. Then, your devices can hopscotch among the units placed throughout your home to effectively eliminate dead zones and improve wireless internet speeds.
If thats not enough, you can also find systems that give you the option of connecting network access points with Ethernet cables, instead of a wireless signal, which gives you even better performance at the cost of having to run cabling throughout your home
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