Why Is My Amazon Echo Not Connecting To Wifi

Does Alexa Need Wifi

Fix Amazon Alexa Echo will not connect to WiFi Network Issue (2020)

Alexa devices need a WiFi connection to function properly. When you ask Alexa a question or use a voice command, an audio recording is sent to Amazons cloud over your WiFi network. Then it is processed and sent back to your device over WiFi so Alexa can answer your question or fulfill your request.

Other Solutions When Your Echo Device Wont Connect

Are you still haunted by what to do when your Echo device wont connect to the WiFi?

Another potential source of the issue is that your modem or router is problematic. But to check out all the possibilities, try following the steps detailed below.

Main all Plugs

Check all plug-in points of your router or modem. Do you feel like theres a problem with the main switch?

If not, try connecting other devices to the same Wi Fi network. Can you connect now? If not, it confirms that the modem is the problem.

All you need to do is unplug it for about 15 to 20 seconds. After that, youre free to plug it back in and check for any improvement.

Restart your Echo Device

If that didnt work, repeat the same process with your Amazon Echo. Please turn it off with the main power button and wait for about 15 to 20 seconds.

Then, turn the device back on and give it a couple of moments to establish an internet connection.

Wrong Password

Do you still face a problem? You might be a little frustrated, but dont stress!

Do you think you saved the wireless password for your Amazon account during setup? You or your family member could have changed it recently.

If this is the case, activate Alexa and update the password.

Error Due To Dual-Band Modem

Do you use a dual-band modem? If yes, you will have two Wi-Fi networks active at the same time. This might be the cause of your problem since its frequencies may keep optimizing. It simply depends on your usage.

Interruption Or Blockage

Delete Saved Passwords On Amazon

To make it easy for you to switch between Echo devices, Amazon remembers your Wi-Fi passwords. You need to delete the password from Amazon, run Wi-Fi setup again on the Alexa app and hopefully, everything will be fine.

To delete saved passwords, follow these steps:

Step 1: Open the Amazon website and under your name, click on Manage Your Content and Devices.

Step 2: Click on Preferences at the top.

Step 3: Under Preferences, click the small down arrow next to Saved Wi-Fi Passwords and hit the Delete button for Your saved Wi-Fi passwords.

Note:

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What Are The 4 Buttons On Top Of Alexa

What Are the Buttons on the Echo Dot?

  • Action: This button performs various activities.
  • Microphone: This button turns the microphone on and off.
  • Volume Up: This button turns the volume up, duplicating the voice command.
  • Volume Down: This button turns the volume down, duplicating that voice command.

Check Out Whats Causing The Problem: Your Amazon Echo Or Your Router

Help Me! Amazon Echo Wont Connect To Wi

To determine what causes your Echo speaker to disconnect from Wi-Fi, you need to know where the problem is coming from.

Amazon Echo:

  • Your speaker is not within 9 meters of your router.
  • Your Echo device is located under or next to a microwave, baby monitor, or other devices that may cause interference.

Router:

  • See if the Wi-Fi is working properly on other devices such as your phone.
  • Make sure you are using the correct WiFi password.

Restarting your router can solve all your problems.

Ry Crist / CNET

Also Check: Best Wifi Extender Spectrum

Alexa Wont Connect To My Bluetooth Devices

The Echo supports the Advanced Audio Distribution Profile and Audio / Video Remote Control Profile so ensure the device youre attempting to connect matches up. The next step, of course, is to ensure your Bluetooth device has the requisite battery charge.

If youre still experiencing problems, you can unpair and re-pair your Bluetooth devices. Open the Alexa app and hit Settings. Tap on your Echo device, select Bluetooth and Clear all paired devices.

To re-pair the devices, say Pair around Alexa to place the Echo in discovery mode. Next, head to the Bluetooth settings on your device or app in order to pair, as normal. Alexa will confirm the connection.

How Do I Reset My Alexa Back To The Factory Defaults

When all else fails, you can reset your Amazon Echo to its factory settings. It solves a lot of problems so theres a reason its a tried and true method of fixing technical problems.

The process of resetting to the factory defaults is different for the first- and second-generation Echos.

For the first-generation Echo, reset using these steps:

  • Using a thin item, such as a paperclip, to press and hold the reset button located at the bottom of the device. The light ring on top of the Echo will turn orange, then blue.
  • Release the button, and the light will turn off, then orange. Now, follow the process outlined above to set up your Wi-Fi connection from scratch.
  • For the second-generation Echo, reset using the following steps:

  • Press and hold the devices Volume Down and Microphone Off buttons. The light will turn orange for about 20 seconds, then turn blue.
  • Release the button, and the light will turn off, then orange. Now, follow the process outlined above to set up your Wi-Fi connection from scratch.
  • And for third-generation Echos, reset using these steps:

  • Press and hold the Action button for around 30 seconds or until the light ring pulses orange, then turns off.
  • Then just wait for the light ring to turn back on and then turn blue.
  • Finally, the light ring will turn orange again and the Echo will enter setup mode.
  • If youre still having trouble connecting your Amazon Echo to wifi you can for further help.

    Read Also: Wifi Extender That Works With Spectrum

    Why Doesnt My Amazon Echo Connect To Wi

    If you see a ring of orange light around the top of your Amazon Echo at any time after performing the initial setup, it is trying to tell you something- it is not connected to the Internet.

    Even if you are connected to WiFi with Echo, this does not mean that the connection between your cable or DSL modem and the Internet is working. The Echo will try to reconnect with your Wi-Fi and your WiFI will try to reconnect with the Internet, but it may not be successful.

    To regain the Wi-Fi connection or between Amazon Echo and the Internet, you will need to re-establish a connection. What could have caused or created such problems with Amazon Echo and Wireless connections? Below, we will examine possible problems as well as ways to resolve them.

    How To Resolve Alexa Not Connecting To The Internet/alexa Wont Connect To Wi

    How to connect your Amazon Echo to a different wireless router

    You need to follow these 8 stepsto fix theAlexa not connecting to internet or Alexa wont connect to Wi-Fi issues.

    Step1: Check the Internet ConnectionStep2: Restart Your Wireless Router or DeviceStep3: Restart the Alexa Setup Enable DeviceStep4: Check Your Wi-Fi Passwords is CorrectStep5: Check Your Wi-Fi networkStep6: Wi-Fi Signal and Range Proper WaysStep7: Reset the Alexa Factory SettingStep8: Contact the Alexa Technical Support expert

    Step1: Check the Internet Connection

    The first thing that you need to do is to check the internet connection and make sure that it is working properly. If you are not able to connect to the internet, then Alexa will not be able to do its job. If the device is fine, then the issue can be in your hardware.

    Step2: Restart Your Wireless Router or Device

    The next solution is to restart both the modem and the router and after that wait for at least 5 minutes and then connect the Alexa with the Wi-Fi. Well, the connectivity issues can sometimes be caused by the network hardware rather than the device that is connected to the network.

    Step3: Restart the Alexa Setup Enable Device

    After that restart the Alexa-enabled device. Power off or unplug the echo or the Alexa-enabled device and then turn it back on and connect the Wi-Fi again. Sometimes this issue is because the physical restart of the Alexa-enabled device can fix the issue.

    Step4: Check Your Wi-Fi Passwords is Correct

    Step5: Check Your Wi-Fi Network

    Also Check: Free Wifi At Dunkin Donuts

    Thoughts On Solved: Alexa Says I Am Having Trouble Connecting To The Internet Take A Look At The Help Section In Your Alexa App

  • I had mine for a few months, recently stopped working saying having trouble connecting to internet. All other devices iPhones, iPads, laptops, security system, TVs, all working except Echo Dot!! I have followed all of the trouble shooting instructions , too many other products that work to spend this much time and frustration trying to make this thing work!THIS IS NOT A QUALITY PRODUCT,

  • Agree. Ive spent way too much time trying to connect to the internet . Then go to the help section on the Alexa app. There is no help section on the Alexa app when trying to connect. The options are continue or cancel. Choosing continue only brings you back to start. This is not worth the time or money. It has only been a source of frustration.

  • Why dont you have better support..Need a tech phone number. Or chat online

  • kathy

    Had 6 weeks great experience with Alexa, but today cannot find internet. As another person said, there is no help section on the app.

  • Ian Wardell
  • Actually there is a help section. Go into more then at the bottom select help & feedback

  • Carol
  • I am having the same exact problem with my new brand alexa echo dot. I have spent hours trying to set it up to no avail. I have tried all of the troubleshooting techniques to no avail. This is sooooo frustrating

  • Thank you! I didnt even realize there was a web app. Ive literally not been able to get them for over a month and this finally worked!

  • Joanne

    I really dont understand that. I havent got a pc what can I do?

  • Carlos
  • How Do I Stop Using Alexa

    While you can’t remove Alexa, there are things you can do to disable it. To stop Alexa from appearing when the house is on, go to Settings > Device Options and look for the heading “Alexa”, on my Kindle it’s the fourth heading from the top, then tap the slider to prevent Alexa from appearing appears when you are at home.

    Connect to alexa

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    Does Alexa Work Without An Internet Connection Or Network

    Alexa relies heavily on the Internet and Wi-Fi and can therefore only perform very limited or non-existent functions without it. One way to use an Alexa device without Wi-Fi access or a stable internet connection is to use the Alexa device as a Bluetooth speaker, which was discussed earlier in another question.

    Alexa for sale

    Tips To Make Your Amazon Echo Connect To Any Wifi Hotspot

    Echo Spot Change WiFi Instructions, Amazon Alexa

    The goal of Connectify Hotspot is to make your life as simple as possible. We know that it doesnt matter if youre traveling for business, or with your family, you just want things like your Amazon Echo to work.

    Here are three easy steps you can take to make sure that you can enjoy your Echo device as soon as you get into your hotel room with the help of the Connectify Hotspot virtual router software app.

  • Setup your Amazon Echo with your Connectify Hotspot at home. Because you only need to connect your Amazon Echo to your Connectify Hotspot once, you can save time and frustration by setting it up before you ever leave for your trip. The Amazon Echo will remember your Connectify Hotspot SSID and password.
  • Use a tablet or phone to adjust the settings on your Amazon Echo. Sometimes when your Echo is connected to your Connectify Hotspot on your laptop, it will not easily let you adjust its settings from the same laptop. The easiest workaround for this is to simply use your phone to adjust the settings.
  • Dont change your SSID or password. Your Amazon Echo is using the SSID and password you set for the Connectify Hotspot to identify your laptop as a valid Internet connection If you make any changes to the SSID or password, you may have to completely set up the Echo device again.
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    If Your Router Is The Issue Do This

    If you’ve determined it’s your router causing your Echo not to connect to the Wi-Fi — maybe your router is flashing red or no other devices are connecting to it — it’s time to restart it. I often find the best way to restart my router is by unplugging it for around 15 seconds and plugging it back in. Once it reboots, try connecting your Echo to your router’s faster 5GHz Wi-Fi network instead of the 2.4GHz network, if you see both as options.

    If you’ve exhausted every tip and trick out there, but still can’t get your Amazon Echo to connect to the Wi-Fi, it may be time to contact your internet provider . If it’s your Echo causing the problem, contact customer service for the next steps to take .

    Tips To Fix Amazon Echo And Alexa Setup Issue Quickly

    The goal of Connectify Hotspot is to make your life as simple as possible. We know that it doesnt matter if youre traveling for business, or with your family, you just want things like your Amazon Echo to work.

    Below are three easy steps you only need to take once. Then, you’ll be able to enjoy your Echo device as soon as you connect to a new WiFi network with the help of the Connectify Hotspot virtual router software app.

  • Setup your Amazon Echo with your Connectify Hotspot at home. Because you only need to connect your Amazon Echo to your Connectify Hotspot once, you can save time and frustration by setting it up before you ever leave for your trip. The Amazon Echo will remember your Connectify Hotspot SSID and password.
  • Use a tablet or phone to adjust the settings on your Amazon Echo. Sometimes when your Echo is connected to your Connectify Hotspot on your laptop, it will not easily let you adjust its settings from the same laptop. The easiest workaround for this is to simply use your phone to adjust the settings.
  • Dont change your SSID or password. Your Amazon Echo is using the SSID and password you set for the Connectify Hotspot to identify your laptop as a valid Internet connection If you make any changes to the SSID or password, you may have to completely set up the Echo device again.
  • Read Also: Can You Have 2 Wifi Modems In One House

    How To Connect Alexa To Wifi With The App

    If you’re setting up a new device, like the , you can use the Alexa app to connect it to WiFi.

    1. Open the Alexa app on your iPhone, iPad, or Android.

    2. Sign in to your account, if needed.

    3. Select Devices in the bottom toolbar.

    4. Tap Echo and Alexa.

    5. Select the device you want to connect to.

    6. Next to Wifi Network, select Change, then choose your network and enter your WiFi password.

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