Why Is Xfinity Wifi So Bad

What Exactly Is The Issue


To understand the reason, you need to reach the root of the problems. You have to find out if something is wrong with the Xfinity network if it is your home network that is at fault. Figuring it out is not that big of an issue. There are a few symptoms that can let know if the Xfinity network is faulty. What are those symptoms?

  • When the Wi-Fi signal is strong yet you lose internet connection now and then.
  • Going through slow internet at certain times of the day when many users in your area are most likely to be using the internet.
  • You get lesser Mbps of bandwidth than what your internet plan is supposed to provide.

What To Do When You Face Xfinity Internet Speed Slower Than Advertised

There are two major reasons that can result in such disputes. Those are

  • Your internet plan does not provide fast enough speed.
  • You are not getting the speed that you are to receive according to your purchased internet plan.
  • You have 1000 MBPS plan and you are connecting to it with an older intel or AMD below 4th generation laptop or desktop, or even a regular PlayStation 4 gaming console, older smart TV, then, getting high speed would be limited.
  • Latency-filled browsing experience, check wi-fi signal. If wireless signal is weak, you may encounter slowdown speed.
  • Spyware and virus may slowdown your internet speed, lets see how, Spyware can monitor internet use and keystrokes which interfere with your browser and if the problem become severe enough can reduce Internet speed.

To make sure which one is the ultimate matter, you can simply go through an internet speed test. If the result shows that internet speed is quite the same as you are supposed to get, then, maybe your plan is out of date. You can solve it by just upgrading your plan. But, if the result shows that the internet speed is abnormally slower than what your plan offers, then we suggest logging in a complaint to Xfinity.

Why Is My Router Not Connecting To Internet

There are a lot of possible reasons for why your internet isnt working. Your router or modem may be out of date, your DNS cache or IP address may be experiencing a glitch, or your internet service provider could be experiencing outages in your area. The problem could be as simple as a faulty Ethernet cable.

Recommended Reading: How To Sync Blink Camera To Wifi

What Is The Cheapest Xfinity Cable Package

Whats the cheapest Xfinity internet package?

  • Performance Starter Plus: $29.99/month* with 50 Mbps download speeds and a 1.2 TB data cap.
  • Performance Select: $35.00/month* with 100 Mbps download speeds and a 1.2 TB data cap.
  • Performance Pro Plus: $49.99/month* with 200 Mbps download speeds and a 1.2 TB data cap.

How To Boost Your Wifi Performance When Everyones At Home

Why Comcasts New Wi

Before spending more money, try these low-cost tips.

    Mom is Zooming for a work meeting. Dads on Netflix. And Junior is gunning down bad guys on one screen while streaming his biology class on another. As the COVID era drags on, can there possibly be enough bandwidth for all?

    In the interest of household harmony, we present the Inquirers official low-stress, plain-English guide to getting the most out of your Internet connection.

    Yes, you can upgrade your service plan or your equipment, but that can be pricey.

    First try these low- or no-cost tips, which we assembled with the help of wireless communications expert Kapil Dandekar, a professor of electrical and computer engineering at Drexel University.

    He explained how to tell if youre really getting the speeds that Verizon or Comcast promises, why that wavy little WiFi icon may not mean what it seems, and above all, where to place that nifty little box with the blinking lights: the router.

    Let us pause to acknowledge that this is a problem of privilege. Plenty of people cannot work from home. And many do not have high-end broadband connections. All the more reason to make the most of what youve got.

    Also Check: Spectrum Internet Wifi Booster

    How To Fix Xfinity Network Outage

    At first, lets understand what a network outage is. It is the official term for when you stop getting network signal altogether. The major symptom of a network outage is when your Wi-Fi show a strong signal but you receive no internet connection at all. There can be various reasons for Xfinity to lose network connection. It can happen due to bad weather condition or disputes with maintenance. Whatever the reason is, the best way to fix it would be to report the issue to Xfinity. You can do it simply by logging in to your user account and going to the Status centre section.

    Upon navigating to the page, you will find an outage map that lets you see if other users in your neighbourhood are facing similar problems. Also, you can opt for receiving text alerts from the provider itself that will send you reports regarding network status. However, if the network is down, there is no way but to wait till Xfinity resolves it completely.

    So Why Is My Wifi Bad In The First Place

    Xfinity WiFi is usually great. The problem with your speed has to do with the router you have, and how it uses channels over a wide area. You may want to consider upgrading or installing a Xfinity WiFi booster. Read more about that over here.

    The best way to fix this issue is to replace your router with a premium setup, or install an Xfinity WiFi booster. You can learn more about common WiFi issues here.

    There are plenty of choices out there, we actually have a full article on that right here.

    Recommended Reading: How To Connect Canon Mx492 Printer To Wifi

    Start With Some Investigation

  • Access a speed test on your phone or PC.
  • You can simply search for “speed test” on Google. You can also use speedtest.net.
  • Find out how much you pay for.
  • Check your Xfinity bill to see how much speed you should be getting.
  • Run the speed test near the router for wireless or with a wired connection if possible.
  • Check other common areas to find areas with a weak Wi-Fi connection.
  • Compare your speed test to your package speed.
  • If your speed test results are showing what you pay for but it’s not enough, it may be time for an upgraded package. Comcast packages start around 25Mbps down, depending on your area, and can go all the way up to nearly 1Gbps. If you have a lot of people on your Wi-Fi, especially if they’re streaming HD video, 25Mbps likely won’t cut it. We use more data than ever and we are finding the limits of our connections more often. If this is the case, you’ll need to call Comcast Xfinity to get set up.

    How Is Wifi Like Pie Theyre Both Cut Into Slices

    Why is Comcast’s customer service so bad?

    Think of your in-home WiFi network like a pie everything connected to takes a slice to work the way it should. Checking emails on your smartphone, for example, only takes a small sliver of the pie, while streaming UHD 4K video requires a much larger piece.

    When youre doing all of these things at once, some devices might not get the slice they need, which can lead to issues like buffering, stuttering, or slow downloads.

    Thats why its important to make sure you have the right data plan to support all your devices. Its easy to manage your plan in the My Account app.

    If you have the right plan and still are experiencing issues, certain devices may be having a hard time accessing all the speed coming into your Gateway. Here are a few tips to have you streaming, gaming, or surfing the Web in no time!

    • You get the best speeds when you hardwire devices directly to your Gateway with an Ethernet cable. Whenever possible, hardwire gaming consoles, laptops streaming 4K content, and other data-hungry devices to your Gateway.
    • Make sure you have good WiFi coverage by positioning your Gateway like a pro, so that all your wireless devices get the best speed. You can find out more here.

    To learn more about speed, or even test the speed your devices use, try our new speed test, which comes complete with useful information and troubleshooting tips.

    Recommended Reading: 2 Wifi Routers In One House

    How To Get A Better Wifi Connection

    Keeping a good connection to your WiFi can be difficult, and it requires some work on your part. This isnt something that you can accept. If you need a strong connection for work or gaming, it is best not to rely on WiFi at all. Instead, you should use an ethernet cord. However, if you want to use WiFi, there are some things you can do for a better connection:

    Move closer to your router whenever possible Ensure that your computer has the current updates Update your router Regularly unplug your router and allow it to restart Turn off equipment that sucks up bandwidth Try to limit activities like streaming or video calls

    Sometimes, you need to accept that you dont have the bandwidth you need and upgrade your plan. This can be costly, but it helps to ease your troubles.

    Another thing to note is that the issue isnt reserved just for Xfinity. All internet service providers have troubles with connections at some point. However, it may be a good idea to try different providers if you have issues. Service changes all the time, and sometimes you may be better served by another company.

    In particular, you want to be careful about suckers when it comes to your neighbors. If you live in an apartment building, people may try to leech off your connection. Regularly change your passwords and connection name, and check to see who has access. This can help to keep problems at bay as well.

    Are There Alternatives To Mesh And Running Ethernet Cables

    Power Line Adapters are another option if you dont want to run Ethernet cables or invest in additional WiFi equipment like mesh devices.

    This option is pretty cool because it wont interfere with your existing home network, everything will work effortlessly: just plug the adapter into a power outlet near to where you need internet access and then connect an Ethernet cable from that outlet back to another one use some Velcro strips or adhesive tape if necessary!

    This type of setup can be really helpful for those times when were running out of space near our router but still want good connectivity throughout the house without paying too much money.

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    Why Is Comcast So Bad

    Comcast is terrible because of its lousy customer service, predatory pricing, monopoly business practices, aggressive customer retention policy, unethical political hiring, and profit-driven corporate culture. As a result, many new customers dont realize that they are getting the same lousy service from Comcast.

    How Can I Get Comcast In Another Room

    Xfinity WiFi Keeps Disconnecting

    How to Move the Comcast Digital Box to Different Rooms

  • Turn off the cable box.
  • Unplug the digital cable box from the electrical outlet.
  • Unplug the coax cables from the back of the box.
  • Move the box to the room where you want it to be connected.
  • Connect the box.
  • Turn the cable box on and wait for it to load.
  • Read Also: Where Is The Reset Button On Blink Sync Module

    How To Set Up Your Wifi

    Setting up your WiFi is very easy and can be done in just a few minutes. There are many different settings you can use to tweak and customize the experience, but aside from that here is what you need for WiFi:

  • Wireless router
  • Internet connection
  • Computer with wireless networking hardware installed
  • You will want to set up your home network where there is at least one computer connected wirelessly to the router using an Ethernet cord. You will also want this same device on its own electrical circuit so it doesnt interfere with other electronicsespecially those running on high power like TVs and microwaves.

    Xfinity Broadband WiFi is very easy to set up and it only takes a few minutes.

    • Xfinity broadband connection
    • Computer with wireless networking hardware installed
    • Check all cords to make sure they are securely in place.
    • If there is anything loose or disconnected, fix this as soon as possible!
    • The best thing to do if something isnt plugged in correctly would be to plug it back into its original port on the modem and try again later.
    • If that doesnt work then you might need more assistance from Xfinity.

    Why Wont My Cable Work On My Tv

    Cable Connections

    One potential reason your TV will not connect to cable TV is that the television does not have the proper video input. Attach the twin-lead end of the adapter to the TVs antenna input, and the other end to the coaxial cable connected to the cable outlet or coaxial output on the set-top receiver box.

    Recommended Reading: Does Blink Camera Need Wifi

    How Do I Temporarily Disable 5ghz Wifi

    To enable or disable the Wi-Fi radios:

  • Launch a web browser from a computer or mobile device that is connected to your routers network.
  • The user name is admin.
  • Select ADVANCED > Advanced Setup > Wireless settings.
  • In the 2.4 GHz and 5 GHz sections, select or clear the Enable Wireless Router Radio check boxes.
  • Check Connections And Updates

    How to Avoid Xfinity Hotspots when TheyĆ¢re Not Working

    So how come you have poor Internet performance on a phone or other wireless device, despite what looks like a healthy WiFi signal?

    Dont be fooled. The WiFi icon those little concentric arcs in the shape of a slice of pizza reflects only how well the signal is traveling from the router to your device. It has little to do with the signal going into the device from Verizon or another provider.

    It may seem almost too obvious to consider, but check that the cable is in good shape and is securely plugged into the back of the router. And make sure it is not pinched underneath a piece of furniture. One Philly-area Twitter user noticed last year that household internet performance suffered every time a roommates boyfriend slept over. It turned out the cable ran beneath one of the legs on his side of the bed. Problem solved.

    And dont forget software updates. Install the latest to get the most out of your phone, laptop. Routers need updates, too, though if its the kind you rent from your internet service providers, updates may happen automatically.

    Says Drexels Dandekar:

    The chain is only as strong as its weakest link.

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